FAQ
1. How long is delivery?
Delivery takes 6–9 business days in total.
Processing is 1–2 business days, shipping is 5–7 business days.
2. Do you provide tracking?
Yes, you receive a tracking link by email once your order ships.
3. Can I change or cancel my order?
You must contact us immediately.
Once production starts, changes are no longer possible.
4. What countries do you ship to?
We ship to the USA, Canada, UK, and Australia.
5. Do I pay customs fees?
International customers may pay duties or taxes.
These are not included in our prices.
6. What is your return policy?
Non-custom items can be returned within 30 days.
Returns are free for eligible products.
7. Can I return customized products?
No, custom products are final sale.
We only replace them if they are damaged, defective, or incorrect.
8. How do I request a return?
Email info@pet-wear.com with your order number and reason for return.
We will send instructions and, if eligible, a return label.
9. When will I receive my refund?
Refunds take 7 business days after we receive and inspect your return.
10. Which payment methods do you accept?
We accept Visa, Mastercard, Amex, Apple Pay, Google Pay, and Shop Pay.
11. My item arrived damaged—what do I do?
Email us with photos and your order number.
We will replace the item if approved.
12. I haven’t received my order—what now?
Check your tracking link.
If it hasn’t moved or shows delivered but missing, email us.
13. Are your prints washable?
Yes, our prints are durable.
Wash inside-out on a gentle cycle for best results.
14. How can I contact you?
Email info@pet-wear.com or call +1 307 400 8272.