Terms & Conditions
1. Introduction
Welcome to Pet-Wear.com (“we”, “us”, “our”). By accessing or using our website, you (“customer”, “you”, “your”) agree to be bound by these Terms & Conditions. Please read them carefully before placing an order. If you do not agree with these terms, do not use our website.
These Terms comply with applicable consumer protection requirements in the United States, Canada, United Kingdom, Australia, and other regions where we operate.
2. Company Information
Pet-Wear.com
Email: info@pet-wear.com
Phone: +1 307 400 8272
All customer inquiries, cancellation requests, or return requests must be submitted via email.
3. Eligibility to Use the Website
By using this website, you confirm that:
– You are at least 18 years old, or using the site under adult supervision.
– All information you provide is accurate and complete.
– You agree not to use our products for unlawful purposes.
4. Products and Customization
We offer both standard and customized products. For customized products, you provide the images, text, or design instructions. You are responsible for ensuring that the content you submit does not infringe copyright, trademarks, or privacy rights.
Customized products are made specifically for you and therefore fall under a non-refundable and non-returnable category unless the item arrives damaged or defective.
5. Pricing and Payment
All prices listed on Pet-Wear.com are shown in USD unless otherwise stated. Prices may change without prior notice.
We accept the following payment methods:
– Visa
– Mastercard
– American Express
– Apple Pay
– Google Pay
– Shop Pay
Payments are processed securely through Shopify’s integrated payment system.
6. Order Processing and Shipping
6.1 Processing Time
Orders are processed within 1–2 business days (Monday–Friday).
6.2 Shipping Time
Standard transit times:
5–7 business days depending on destination.
6.3 Estimated Total Delivery Time
6–9 business days (processing + shipping).
These timelines apply to the United States, Canada, United Kingdom, Australia, and similar regions.
During peak seasons (Black Friday, holidays), delays may occur.
6.4 Order Changes
Once an order is placed, it may not be possible to modify or cancel it due to automated production workflows. Contact us immediately at info@pet-wear.com for any urgent changes.
7. Returns, Exchanges, and Refunds
7.1 Standard Products
You may return eligible non-custom items within 30 days of delivery.
– Returns are free for these products.
– Return requests must be initiated via email: info@pet-wear.com
– A return label will be provided after the request is approved.
7.2 Customized Products
Customized products are final sale due to their personalized nature.
No cancellations, returns, or refunds are accepted unless:
– The product arrives damaged,
– The product is defective,
– The wrong item was shipped.
In such cases, we will replace the item at no cost or provide a store credit.
7.3 Return Address
Return addresses are managed via email and depend on your region.
Do not send items back without receiving return instructions.
8. Intellectual Property
All content on Pet-Wear.com (images, branding, designs, text, graphics) is the property of Pet-Wear.com. Unauthorized reproduction or distribution is prohibited.
User-submitted content for customized products remains the property of the customer. By submitting it, you grant us a non-exclusive license to print, process, and use the content solely for fulfilling your order.
9. Limitation of Liability
We are not responsible for:
– Delays caused by carriers or customs.
– Losses caused by incorrect shipping information entered by the customer.
– Normal wear and tear of products.
– Technical errors on the website.
Our liability is limited to the value of the order placed.
10. Disputes and Governing Law
These Terms are governed by applicable laws in:
– United States
– Canada
– United Kingdom
– Australia
Disputes shall be resolved in the jurisdiction of the customer’s region unless otherwise required by consumer law.
11. Changes to Terms
We may update these Terms at any time. Continued use of the website after changes signifies acceptance of the updated Terms.
12. Contact Information
For all inquiries, please contact:
Email: info@pet-wear.com
Phone: +1 307 400 8272
Website: www.pet-wear.com